At Adams AgRh Le Marais Paris, we aim to provide a smooth, reliable, and convenient delivery experience for customers across Dubai and the United Arab Emirates (UAE).
This Shipping & Delivery Policy explains how we process, dispatch, and deliver orders placed through our online store.

1. Delivery Areas

We currently offer delivery services within Dubai and selected locations across the United Arab Emirates.
Delivery availability may depend on the customer's location, delivery address, product availability, and courier coverage.
During checkout, you will be able to provide your delivery address and view the available delivery options and applicable delivery charges, where applicable.
For locations outside our standard delivery coverage, please contact us before placing an order.

2. Order Processing

Orders are processed after successful payment confirmation.
We aim to process orders within [1–2 business days], excluding weekends and UAE public holidays.
Orders placed during weekends, public holidays, promotional periods, or periods of unusually high demand may require additional processing time.
Once your order has been dispatched, you may receive a shipping confirmation or tracking information where tracking is available.

3. Delivery Timeframes

For deliveries within Dubai, the estimated delivery time is generally:
[1–3 business days]

For deliveries to other locations within the UAE, the estimated delivery time is generally:
[2–5 business days]

These are estimated delivery periods and are not guaranteed delivery dates unless expressly stated otherwise at checkout.
Delivery may take longer during:

• UAE public holidays
• Major promotional campaigns
• Seasonal sales
• High-demand periods
• Unexpected courier delays
• Severe weather conditions
• Customs or regulatory procedures, where applicable
• Circumstances beyond our reasonable control

We will make reasonable efforts to keep you informed if a significant delivery delay occurs.

4. Delivery Charges

Applicable delivery charges will be displayed during checkout before you complete your purchase.
Delivery fees may vary depending on:

• Delivery location
• Order value
• Delivery service selected
• Promotional offers
• Special delivery requirements

Where free delivery is offered, the applicable conditions will be clearly communicated on the website or during checkout.

5. Delivery Address

Customers are responsible for providing complete and accurate delivery information.
Please ensure that your order includes:

• Full name
• Mobile telephone number
• Building or villa number
• Street or area
• Apartment or unit number, where applicable
• Emirate
• Any relevant delivery instructions

Adams AgRh Le Marais Paris will not be responsible for delays or failed delivery caused by incorrect, incomplete, or outdated information provided by the customer.
If a delivery cannot be completed because the address is incorrect or the recipient cannot be reached, additional delivery arrangements or charges may apply where permitted.

6. Dubai Delivery

For customers located in Dubai, we work with delivery partners and courier services to deliver orders to the address provided during checkout.
Depending on the delivery area and courier availability, the delivery partner may contact you by telephone or other available communication methods to coordinate delivery.
Customers should ensure that their mobile number is accurate and accessible during the delivery period.

7. Delivery to Other Emirates

We may provide delivery to other UAE Emirates, subject to courier availability.
Delivery times may vary depending on the destination.
Remote or difficult-to-access locations may require additional delivery time or special arrangements.
If delivery is unavailable to a particular location, we will notify you as soon as reasonably possible.

8. Tracking Your Order

Where tracking is available, tracking details may be provided after your order has been dispatched.
Tracking information is supplied by the relevant delivery or courier provider and may take some time to become active after dispatch.
Once tracking information has been provided, you may use the relevant tracking service to follow the progress of your delivery.

9. Delivery Attempts

Our delivery partner may make reasonable attempts to deliver your order.
If you are unavailable when delivery is attempted, the courier may contact you to arrange another delivery attempt or provide further instructions.
Repeated unsuccessful delivery attempts may result in the order being returned to us.
Where an order is returned because the customer was unavailable, provided an incorrect address, or failed to respond to delivery communications, additional delivery charges may apply for re-delivery where permitted.

10. Receiving Your Order

When receiving your order, we recommend checking the outer packaging before accepting the delivery.
If the package appears visibly damaged, opened, or tampered with, please notify the delivery provider immediately and contact us as soon as possible.
Where possible, customers should retain photographs of the package and any visible damage to assist with the investigation.

11. Damaged, Missing or Incorrect Items

If your order arrives damaged, incomplete, or contains an incorrect product, please contact us promptly at:
sales@adams925.com

Please provide:

• Order number
• Customer name
• Description of the issue
• Photographs or videos of the package and product, where applicable

We will review the matter and determine the appropriate resolution in accordance with our applicable return, refund, replacement, and consumer-protection policies.
For UAE e-commerce transactions, applicable UAE law may provide consumers with rights where goods are defective, incomplete, damaged, inconsistent with their description, or where certain delivery failures occur.

12. Delayed Deliveries

While we aim to meet the estimated delivery timeframe, delays may occasionally occur.
If your order has not arrived within the expected delivery period, please contact us at:
sales@adams925.com

We will coordinate with the relevant delivery provider and provide an update where possible.
If a delivery delay gives rise to rights or remedies under applicable UAE law, those rights will remain unaffected by this policy.

13. Failed or Returned Deliveries

An order may be returned to us if:

• The delivery address is incorrect or incomplete.
• The recipient cannot be contacted.
• The recipient repeatedly fails to accept delivery.
• The delivery cannot be completed for reasons attributable to the customer.
• The courier is unable to access the delivery location.
• The order is refused by the recipient.

If an order is returned to us, we may contact you to arrange a new delivery where available.
Additional delivery charges may apply for re-delivery where the failed delivery resulted from incorrect information, unavailability, or other circumstances attributable to the customer.

14. Public Holidays and Peak Periods

Delivery and processing times may be affected during UAE public holidays, major shopping events, promotional campaigns, Ramadan, Eid periods, and other peak periods.
We recommend placing orders in advance when purchasing products for a specific occasion or deadline.

15. Customs, Duties and Regulatory Requirements

For deliveries within the UAE, any applicable taxes, duties, fees, or regulatory charges will be handled in accordance with the applicable requirements and the information presented during checkout, where relevant.
If international delivery becomes available in the future, separate customs, duties, import requirements, and delivery conditions may apply to international orders.

16. Circumstances Beyond Our Control

We will not be responsible for delivery delays caused by circumstances beyond our reasonable control.
These may include:

• Severe weather
• Natural disasters
• Road closures
• Accidents
• Government restrictions
• Public emergencies
• Strikes or labour disruptions
• Courier service interruptions
• Technical failures
• Customs or regulatory delays
• Other events beyond our reasonable control

We will make reasonable efforts to minimise the effect of such events and resume delivery services as soon as reasonably possible.

17. Delivery Confirmation

Delivery may be confirmed through the courier's delivery system, electronic confirmation, signature, photograph, OTP, or other verification method used by the delivery provider.
Once an order has been confirmed as delivered to the address provided by the customer, any claim of non-receipt should be reported to us promptly so that we can investigate with the delivery provider.

18. Contact Us

If you have questions about your order, delivery status, delivery address, or a delivery issue, please contact us:

Adams AgRh Le Marais Paris
Email: sales@adams925.com
Location:  Doha Souq MallZone:39, Street 840, Building: 78, Doha Souq Mall, Al Mirqab Al Jadeed Street , Doha- Qatar, P.O.Box: 32080

Please include your order number whenever contacting us about an existing order so that we can assist you more efficiently.

19. Changes to This Shipping & Delivery Policy

We may update this Shipping & Delivery Policy from time to time to reflect changes to our delivery services, courier arrangements, business practices, or applicable legal requirements.
Any updated version will be published on our website with a revised Last Updated date.
We recommend reviewing this policy periodically for the latest information.

Email: sales@adams925.com

Website: adams925.com