At Adams AgRh Le Marais Paris, we want you to have a positive shopping experience. This Returns & Exchange Policy explains the conditions and process for requesting a return, refund, replacement, or exchange for purchases made through our online store.
This policy applies primarily to orders delivered within Dubai and the United Arab Emirates (UAE) and should be read together with our Terms & Conditions and Shipping & Delivery Policy.

1. Eligibility for Returns

You may request a return where the product qualifies under our return conditions and applicable UAE consumer-protection requirements.

To be eligible for a return, the product should generally:

• Be unused and in its original condition.
• Remain in its original packaging, where applicable.
• Include original labels, tags, accessories, or accompanying materials.
• Not have been damaged, altered, washed, worn, or misused by the customer.
• Be accompanied by valid proof of purchase or the relevant order number.

Certain products may be excluded from return or exchange due to their nature, hygiene requirements, personalised characteristics, or applicable legal restrictions.

Any product-specific return conditions will be communicated on the product page, at checkout, or through our customer service team where applicable.

2. Return Period

Return requests must be submitted within [X days] of receiving your order.

To request a return, contact us at:
sales@adams925.com

Please include:

• Order number
• Customer name
• Product name
• Reason for the return
• Photographs or videos, where relevant

Return requests submitted after the applicable return period may not be accepted unless required by applicable law.

3. Exchanges

Where eligible, customers may request an exchange for an alternative product, size, colour, or other available variation.

Exchanges are subject to:

• Product availability
• The condition of the returned product
• The applicable return period
• Any product-specific restrictions

If the requested replacement is unavailable, we may offer an alternative resolution in accordance with our refund policy and applicable law.

4. Damaged or Defective Products

If you receive a product that is damaged, defective, incomplete, or materially different from the product you ordered, please contact us as soon as possible at:
sales@adams925.com

Please provide your order number and clear photographs or videos showing the issue.

We will review the claim and, where appropriate, arrange a replacement, exchange, repair, refund, or other suitable resolution in accordance with applicable law.

5. Incorrect Products

If you receive a product that is different from what you ordered, please notify us promptly.

After reviewing the order and the product received, we will provide instructions for returning the incorrect item and, where applicable, arrange the correct product or another appropriate resolution.

6. Change-of-Mind Returns

Where we voluntarily offer returns for change-of-mind purchases, the product must meet the applicable return conditions described in this policy.

Change-of-mind returns may be subject to exclusions, return shipping requirements, product-specific restrictions, and other conditions communicated at the time of purchase.

Nothing in this section limits any mandatory consumer rights available under applicable UAE law.

7. Non-Returnable Products

Certain products may not be eligible for return or exchange.

These may include products that are:

• Personalised or made specifically for a customer.
• Used, worn, washed, altered, or damaged after delivery.
• Missing original packaging, tags, accessories, or components where these are required for return.
• Subject to hygiene or health-related restrictions.
• Otherwise excluded under applicable law or clearly identified as non-returnable before purchase.

The specific exclusions applicable to Adams AgRh Le Marais Paris should be confirmed and published based on the products actually sold through the store.

8. Return Shipping

For an approved return, the responsibility for return shipping will depend on the reason for the return.

Where the product is defective, damaged upon arrival, incorrect, or otherwise subject to a remedy required by applicable law, Adams AgRh Le Marais Paris will provide appropriate return instructions and, where applicable, arrange or cover reasonable return delivery costs.

For eligible change-of-mind returns, the customer may be responsible for return shipping unless otherwise stated at checkout or in a promotional offer.

9. Return Condition and Inspection

Returned products may be inspected after they are received.

If a product does not meet the applicable return conditions, we may be unable to approve the requested return or exchange, except where a different remedy is required by applicable law.

Where appropriate, we will notify you of the outcome of the inspection.

10. Refunds

If a refund is approved, it will generally be processed through the original payment method, unless another method is agreed or required by applicable law.

The time required for the refund to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

Any applicable delivery charges, return charges, or other amounts will be handled in accordance with the applicable return conditions and UAE law.

11. Sale and Promotional Items

Products purchased during sales, promotional campaigns, or special offers may be subject to specific return or exchange conditions.

Any special conditions will be communicated before or during purchase where applicable.

Mandatory consumer rights remain unaffected.

12. Gift Purchases

If a product was purchased as a gift, the original purchaser may need to provide the order details or proof of purchase to process a return, exchange, or refund.

Where permitted, an eligible gift exchange may be offered subject to product availability and the applicable return conditions.

13. How to Request a Return or Exchange

To start a return or exchange request:

Step 1: Contact us at sales@adams925.com.
Step 2: Provide your order number and details of the product you wish to return or exchange.
Step 3: Provide photographs or other information if requested.
Step 4: Wait for our return instructions before sending the product back.
Step 5: Package the product securely and follow the return instructions provided by our customer service team.

Please do not send products to an address not provided or confirmed by Adams AgRh Le Marais Paris.

14. Refund and Exchange Processing

Once the returned product has been received and assessed, we will notify you of the outcome of your request.

If the return or exchange is approved, we will proceed with the applicable resolution as soon as reasonably practicable.

Processing and delivery times for replacement products or refunds may vary depending on the circumstances and the payment or delivery provider involved.

15. Consumer Rights

Nothing in this policy is intended to remove, restrict, or replace any consumer rights or remedies that cannot legally be excluded under applicable UAE law.

Where a product is defective, damaged, materially different from its description, or otherwise subject to a statutory consumer remedy, the applicable legal rights will apply.

16. Contact Us

For questions regarding returns, exchanges, replacements, or refunds, please contact:

Adams AgRh Le Marais Paris
Email: sales@adams925.com
Location:  Doha Souq MallZone:39, Street 840, Building: 78, Doha Souq Mall, Al Mirqab Al Jadeed Street , Doha- Qatar, P.O.Box: 32080

Please include your order number when contacting us about an existing purchase.

17. Changes to This Policy

We may update this Returns & Exchange Policy from time to time to reflect changes to our products, services, return procedures, business practices, or applicable legal requirements.

The latest version will be published on our website with an updated Last Updated date.

We recommend reviewing this policy before making a purchase and before submitting a return or exchange request.